PlumbJet (London) Ltd

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Reviews about PlumbJet (London) Ltd

• Ivelina Arabadzhieva

  25.01.2018
  ★ ★ ☆ ☆ ☆
  Despite wasting my time by not turning up for an appointment, I decided to give them another chance and rebooked with them. This time they turned up, but there was an unpleasant surprise on the final bill. They charged me VAT on top of the price they advertise. They explained that the price appears correctly on their site. However, I booked directly through their Google advert that displayed a price with no mention of VAT being charged on top. Sent them a screenshot of the advert and a supervisor called. He said that they have no control of what's displayed on their adverts - clearly a big fat lie. In a very self important way he also started to explain to me how VAT works, and how he can't possibly reduce the price to what actually their advertising promises. They must be the only business in the UK with no control over their pricing and advertising. If you book them, expect to be charged near to £100 for a blocked drain, and not £80 as advertised. Also, call them prior to the appointment to ensure that they'll actually come and you won't be wasting your time waiting for them in vain.

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